ILLUME Taipei

We got a room with a king (not the usual queen) and twin bed on the 10th floor. Our room over look the street and arena. Room and bathroom were spacious and very well lit with lots of in-ceiling and night lights. The bed is on the firmer side but the pillows are soft. There's plenty of outlets for electronics. It was quiet on our floor. Free Internet worked great. Love that there's 2 water dispensers on each floor and 2 glass carafe in each room along with a hot water kettle. I also like that they have actual glasses and not the plastic or paper cups. There's a dining room table but no desk. The little refrigerator and A/C works quietly. Plenty of water pressure and hot water. There's a switch for Do Not Disturb and Room Cleaning. If you leave the Do Not Disturb on, they leave a note saying your room was not cleaned and called you later in the afternoon to see if you want your room clean. Concierge was able to help my wife order some items we wanted. My daughter loves that there's a 7-11 attached to the hotel. The public bus stop is a 2 minutes walk while MRT is an 8 minutes walk. Check in and out was quick. Never had to wait too long for an elevator. Appreciated that when checking out, the front desk person folded my receipt and put it in an envelope and instead of handing it to me over the counter, walked around to an opening and handed it to me in both hands with a slight bow. It's a large hotel that appears to hold a lot of functions.

The room is spacious and well maintained. The housekeeping service was quick, and the room cleanliness was well-maintained. Coin laundry and water machine (cold and hot water) is really convenient for us. There is convenient store and restaurant within the building which is a plus for us. There are malls and very nice Taiwanese restaurants around the hotel.

Staff were very helpful and friendly and room was much larger than expected which provided more than enough room for all 3 of us to sleep, relax and eat comfortably, Linens were spotlessly clean and comfortable and extra luggage rack in room was a big help. We all really loved the multiple water dispensers on each floor and refillable glass jugs in the room, having hot, warm and cold water almost on demand was such a nice touch.

The rooms are spacious and very clean, same for the bathroom. I was in one of the newer remodeled rooms. The king bed was very comfortable as were the pillows.

location was excellent - short walk from two different MRT stations. Lots of store and restaurant options nearby. Breakfast and dinner buffet were very good but could have been a little more varied. Staff were kind and helpful. Beds were comfortable and rooms were spacious. Water pressure in the shower and bath were great.